Home Owner Support

Use this page to find answers to common concerns and learn how to use your new equipment.

Warranty

Still need some help while under warranty?

Common Concerns

Pool & Spa

Pool or Spa Light Not Working
  1. Reset the GFCI located on the outlet located by pool equipment or patio area.
  2. Check the breaker for the pool equipment.
Pool Water Level is High
    1. If high level is due to rain, etc.
      1. If below deck level, give it time to return to normal through normal evaporation
      2. If at deck level, lower water level using pump.
        1. Attach a hose to bib at pool pump.
        2. Open valve on hose bib at pool pump.
        3. Turn on pool pump.
        4. Make sure to return to normal when done.
    2. Turn off water supply to water leveler.
      1. Ball valve at vacuum breaker
    3. If Spa level is low & pool is high – valve issue
      1. Did you change valves recently?
        1. If so, change them back.
      2. If not, check valve is either fouled or failed.
        1. Clean check valve or replace.
Pool Water Level is Low
  1. Make sure water supply to water leveler is on.
    1. Ball valve at vacuum breaker
  2. See if water leveler is running
    1. If so, give it an opportunity to make-up level
    2. If not, see if it is stuck
  3. Check for visible leaks at pool equipment
Water Not Crystal Clear or Pump is Loud
  1. Empty skimmer & pump basket
  2. Test your water and make sure properly balanced
  3. Clean your filter if pressure is 10psi over normal
  4. Increase your pump cleaning cycle run time
Pump Will Not Prime
  1. Make sure there is water in the basket at pump.
  2. Make sure the lid is on tight.
  3. Make sure basket is cleaned & nothing is in impeller.
    1. Turn OFF pump, open lid, remove basket & check inside pump.
  4. Lubricate or replace O-ring on pump lid.
  5. Make sure suction cleaner does not have too much flow
    1. This will make it climb wall & suck air
    2. Adjust valve for proper suction

Decking & Site Furnishings

Low Voltage Lighting

ALL lights do not come on as expected/usual

  • Check settings on transformer to make sure nothing is wrong
  • Check power source to transformer

Individual light does not come on

  • Open fixture and check bulb
  • May be loose, adjust fit of clips
  • Replace bulb – use only same LED bulbs (take bulb with you to match)
General Decking and Maintenance

Travertine or Artistic Pavers

  • Pavers are a man-made product and therefore should be uniform and level at the installation process.
  • However, pavers are not grouted in place like flagstone, but rather sanded into place.
  • The edge of the paver area is grouted and that is what locks the surface area into formation.
  • The sanding in the body of the area will over time thin and wash away due to outdoor environments and maintenance such as washing down your patio.
  • The sanding process is straight forward and can be maintained by purchasing additional sand at any home department store and broomed onto & into the paver surface.
  • This process is not required but is recommend for obtaining a better looking & longer lasting surface.
  • Hosing down the area can also cause calcium buildup from the water which will look like a water substance on the pavers and be eliminated much like the calcium build up you get in your shower.
Barbecue Maintenance

If BBQ does not light, check gas source

  1. First, check valve inside BBQ, under grill
    • Note: this must be maintained
      • Spray with WD-40 annually
  2. Second, check valve at gas meter
    • Rain Dance exclusively uses BBQ Island for grills & accessories.
    • Please contact BBQ Island directly for assistance.
Fire Pits

If Fire Pit or Fireplace does not ignite, check gas source

  1. First, check key valve @ Fire Pit or Fireplace
    • Note: this must be maintained
      • Spray with WD-40 annually
  2. Second, check valve at gas meter
Pool Tile Maintenance
  • Brush waterline tile regularly with pool brush
    • Nylon bristles, give it a good scrubbing
  • Spray calcium buildup on tile or grout with TPS*
    • *TPS – Tile Protectant & Sealant
    • Available at National Pool Tile or pool supply stores
    • Scrub with hand brush – nylon bristles
    • Wear eye protection and follow instructions/safety
  • Do not use pumice stone as you may damage glaze on tile face
    • This will make problem come back quicker & more severe

Plants & Irrigation

Irrigation Controller Maintenance
  • Emergency water shut-off: turn off valve @ hose bib with vacuum breaker.
    • Off is when the valve handle is perpendicular to pipe.
  • If no read-out on controller, check your power source.
  • Check settings when you have any plants that look stressed in any way.
    • You MUST maintain settings per Watering Chart in Orientation Manual.
  • These settings must be changed based on season.
  • If not working per the settings, make sure controller is in AUTO.
    • Manual settings will prevent automatic settings.
  • Every 3 months, check emitters, sprinklers & valves for proper operation and/or adjustment.
  • To check emitters or sprinklers, switch to manual & start each zone:
    • If not flowing properly:
      • Check water supply – hose bib with vacuum breaker
      • Make sure valves are open – in line with pipe
        • If off, they will be perpendicular to pipe
    • Check valves that supply each zone
      • Located in valve box in the ground
  • Emitters & valves may require replacement over time
  • In case of emergency or maintenance, turn OFF water to irrigation
    • Turn either valve located at hose bib with vacuum breaker OFF, perpendicular to pipe
Plant Maintenance
  • Check settings when you have any plants that look stressed in any way.
    • You MUST maintain settings per Watering Chart in Orientation Manual.
  • There are several on-line sources for identification & information of Arizona plants & trees.
  • You can also check with a local nursery for additional information or assistance.
  • Every 3 months, check emitters & valves for proper operation and/or adjustment.
Sod Maintenance
  • Check settings when you have grass that looks stressed in any way.
    • You MUST maintain settings per Watering Chart in Orientation Manual.
  • Winter grass requires over seeding. Please ask your maintenance person.
    • There are references under the Resources header on our web page.
  • Your maintenance schedule should include weed & feed type treatment.
  • Settling or ruts caused by heavy equipment can be filled with sand over time.
  • Every 3 months, check sprinkler heads & valves for proper operation and/or adjustment.
Granite Maintenance
  • At the time of installation, Rain Dance uses a chemical pre-emergent that helps eliminate weeds.
    • Weed control and removal is normal maintenance by you, the homeowner.
    • Annual application of pre-emergent is recommended.
      • Please call your pest control for information.
  • Periodic raking of granite will “fluff” it up and keep it looking good.
  • You can also broom the surface to remove foot prints or other marks.
  • Spraying the surface with water will also wash off dust & bring out color.
Tree Maintenance
  • Check settings when you have any trees that look stressed in any way.
    • You MUST maintain settings per Watering Chart in Orientation Manual.
  • There are several on-line sources for identification & information of Arizona plants & trees.
  • You can also check with a local nursery for additional information or assistance.
  • Every 3 months, check emitters & valves for proper operation and/or adjustment.

Customer Care Guide

Our Customer Care Guide provides warranty guidelines and instructions you will need to
familiarize yourselfwith your new landscaping and keep it looking great for years to come.

Orientation Videos

Coming in early 2019

Resources

Below are some of our favorite and most-trusted vendors.
We are pleased to recommend these companies for the best care and service of your pool and yard.

Rain Dance Pool and Landscape is not directly affiliated with the referred resources; ultimately the decision is yours.

Landscape, Hardscape & Irrigation Repair

Hawkeye Landscape

(623) 582-1122

hawkeyecustomlandscaping.com


Sun Wolfe Irrigation, Inc – Jeff Wolfe

(602) 380-1944

Pool Tile Cleaning

Arizona Bead Blasters

(602) 692-4913

arizonabeadblasting.com

Light Fixtures

Horizon

(480) 596-8711

Water Features & Fountains

Green Goddess

(602) 971-8110

greengoddess.com


Phoenix Precast

(602) 569-6090

phoenixprecastproducts.com

Door & Window Alarms

AZ Pool Supply

(480) 607-1905

azpoolsupplies.com

Swimming Pool Repair & Remodel

Swimming Pool Service and Repair

(602) 267-7203

poolfix.com


CDC Pools

(480) 539-7700

redoyourpool.com

Pool Service

Javelina Pool Service – Brian Engle

480-202-4600

Glass Pool Tile Cleaning

Scumbusters

(480) 232-8875

Barbecue Repair & Cleaning

BBQ Grills Gone Wild – Curtis

(602) 317-7252

bbqgrillsgonewild.com

Fireplaces & Fire Pits

Arizona Fireplaces

(602) 243-6423

Iron Work

J & M Welding – David Moncibaez

(602) 622-1860

Tree Trimming

Tree Pros

(602) 216-0400

treeprosaz.com

Ramadas

AZ Patio Cover Sun Control

(480) 469-8639

azpatiocover.com

Ramada/Full Roof

78 Contracting

(602) 810-0801

Plants & Pots

Plant Stand

(602) 304-0551

plantstandaz.com


Green Goddess

(602) 971-8110

greengoddess.com


A&P Nursery

(480) 839-5362

apnursery.com


Moon Valley Nursery

(480) 374-3964

moonvalleynurseries.com

Landscape Maintenance

AM Landscape – Antonio Madrid

(623) 329-4491


Jose Perez

(602) 478-1702

* Rain Dance Pool and Landscape is not directly affiliated with the referred resources; ultimately the decision is yours.